Collisheen Estate

Collisheen Estate Client Survey

At Collisheen we pride ourselves on always putting our customers first.
We would like to know where you feel we are not meeting your expectations as we can only achieve excellent standards by using your feedback to improve our service.
Please remember to fill in your name and contact number below (fields marked *).

The survey can be completed online or downloaded for printing in the following formats:

Download survey in microsoft word

108Kb

Download survey in Acrobat Reader

44Kb

Please fax the printed survey form to 032 9471100

Name:*	*
Contact Number:*	*

First contact	Friendly phone manner / smile
	Explanation of goods / services
	Level of professionalism
	Receive clear and easy to read instructions

First visit	Offered tea/coffee or refreshments
	Showing and explanation of venue
	Explanation of prices and dates available

Followup booking	All questions answered satisfactorily
	Explanation of contract and deposit procedures
	Explanation of setup procedures and costs
	Explanation of final payment procedures
	Was contract signed and faxed back to you

Planning	Efficient and friendly procedures meeting
	Any concerns dealt with accordingly
	Standard of menus and choices offered
	Were your service providers treated well

Wedding day	Arrival / efficiency of parking attendants
	Appearance of the venue
	Standard of service including management
	Standard of catering / food
	Cleanliness of bathrooms
	Comments from your guests

Reconciliation of account

Account finalisation

Comments:


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